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Help in a crisis
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Rollesby Ward, Hellesdon Hospital, Central Norfolk

 What help do you offer?

We are a 10 bed psychiatric intensive care unit (PICU) ward offering assessment and treatment if you are detained under the Mental Health Act and your risks are such that you cannot be managed safely on an open acute ward.​

 How do I get help from your service?

Admissions requests to us are usually made through the open acute ward after agreement that your risks cannot be managed safely on the open ward.  We also accept requests for admission following a Mental Health Act assessment either in the community or through the 136 suite. The person requesting your referral must completed a written referral form. 

If your admission comes from the open acute ward we undertake an assessment when we receive your referral.​

 What hours is your service available?

We operate 24 hours a day, seven days a week.​

 What can I expect from you?

Length of admission  to our ward is from a few days to a couple of weeks.  We adopt a multidisciplinary approach which includes nursing, medical, occupational therapy and psychology staff who all work closely with you to ensure your needs are met and that your stay is as short as possible. 

You have a review every week with our team and this can include your family member or carer or advocate.  Your community nurse is also involved in your care while you are staying with us and maintains contact with you throughout your stay. ​

 What is the main address of your service?

Justin Gardner House
Hellesdon Hospital
Drayton High Rd
Norwich
NR26 5BE​

 How can I contact you?

Call 01603 421934​

 What conditions do you treat?

Bipolar affective disorder
Schizophrenia
Significant risks to others
Increased levels of violence and aggression​

 What support do you offer carers including friends and family?

With your consent, relatives and carers are involved in your care and we invite them to attend your weekly review meeting.  Planning for your discharge is done in consultation with your family or carer.​

 Clinical Team Lead

Charlotte Loades

 I need help urgently! Who do I call?

People already being treated by our service should call 01603 421239