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Help in a crisis
Service Page
Prison Wellbeing (IAPT) Service

 What help do you offer?

The Prison Wellbeing (IAPT) Service is an NHS service which offers primary mental health support for mild to moderate common mental health difficulties. We provide guided self-help via individual appointments, group workshops and Cognitive Behavioural Therapy. 

What conditions do you treat?

• Depression and low mood 

• Anxiety

• Stress

• Phobias

• Worry

• Post-Traumatic Stress Disorder 

• Panic

• Sleep problems

What age range does this service treat?

18 years and over

What geographical area does this service cover?

The population of HMP Norwich, HMP Bure and HMP Wayland


 What support do you offer carers, family and friends?

​​Where appropriate, we take into account any information provided by family or carers during our involvement and we can also advise on some aspects of the criminal justice system.


 Referral to the service

​Referral criteria

If you think you may be experiencing depression, low mood or any of the other conditions listed above, the service could help and you are encouraged to refer yourself to us.

How can people get referred to this service? 

Self-referrals are encouraged – just use the self-referral leaflet which will be in your induction pack or available on every wing.

You can also ask your personal officer to refer you.

What to expect when referred

One of our Psychological Wellbeing Practitioners (PWPs) provide a face to face meeting and together discuss what is going on and what could change for the person or how our service may be able to support with that.

​Psychological Wellbeing Practitioners (PWPs) are primary care health professionals who have had specific training in how to support people experiencing low mood and / or anxiety disorders.


 Contacting the service

Name of Manager: Tracey Scarff

Service administrative addresses: Hellesdon Hospital, Drayton High Road, Norwich, Norfolk, NR6 5BD

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone numbers (general): 01603 421449

Telephone number (urgent): If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call: 

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.


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