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Help in a crisis
Service Page
Poppy Ward, Woodlands, Suffolk

 What help do you offer?

We are a mixed gender adult mental health ward based in Ipswich. We provide an age inclusive service if you meet our admission criteria. We offer care if your mental health is as its most acute and you are unable to receive the appropriate level of care in the community. ​

 How do I get help from your service?

You can be admitted to the ward in several ways. Your GP can contact the Access and Assessment Team to evaluate whether you can be supported in the community or need to come into hospital. Alternatively, you may have a care coordinator or community consultant who feels you need to come into hospital.​

 What hours is your service available?

We offer a 24 hour, 7 days a week service.​

 What can I expect from you?

We are able to provide more intensive treatment and support than you could receive in the community, and you can receive any of the following treatments: medication (including access to pharmacists and pharmacy technicians), psychology, complimentary therapy, occupational therapy, art therapy, brief talking therapies and physical health screening and assessment.
We work with you and your identified carers towards your recovery and discharge from the beginning of your admission. ​

 What is the main address of your service?

Poppy Ward
Woodlands Unit
Ipswich Hospital
IP4 5PD​

 How can I contact you?

Call 01473 891760​

 What conditions do you treat?

Acute Anxiety
Personality Disorder
Bipolar Disorder​

 What support do you offer carers including friends and family?

We have close working links with Suffolk Family Carers and PALS. We have a monthly carers drop in session within the Woodlands.

We have a dedicated staff member allocated each evening to be a carer contact and when you are admitted we send out information for carers.

Carer needs are assessed as part of your inpatient care plan and carers are routinely invited to case reviews on the ward.​

 Clinical Team Lead

Lucy Wall

 I need help urgently! Who do I call?

People who are treated by our service should call the Access & Assessment Team on 0300 123 1334 when in need of urgent help.