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Help in a crisis
Service Page
Acute Services West Norfolk

 What help do you offer?

​We provide a seven days a week inpatient and crisis home treatment service if you have a severe mental illess or you are in an acute mental health crisis.

 How do I get help from your service?

​Your GP can refer you to our Access and Assessment team who assess your needs and refer you to the most appropriate service.

 What hours is your service available?

​Our service is available 24 hours a day, seven days a week.  

 What can I expect from you?

​We encourage you and your carer to be involved with your care planning to enable a timely recovery. We support you and your carers in the least restrictive way. Where possible, we provide support and treatment in your own home and only admit you to hospital when necessary. If admitted to hospital, we try to discharge you at the earliest opportunity. We work collaboratively with you, your carers and all other services involved with your care. Please note if you are 14 to 18 you may be assessed by the crisis team if you need this out of hours.

You might stay on our wards from a few days to a few weeks. We work closely with you to determine the best treatment while you are here and review this regularly. We have activities on the ward that might be appropriate including use of gym equipment and arts and crafts sessions. We see you either once a day or once every few days depending on the severity of your condition. We come to your house for about half an hour, and typically we discuss your medication and any problems you are having.  

 What is the main address of your service?

​Churchill Ward
Fermoy Unit
Queen Elizabeth Hospital
Gayton Road
Kings Lynn
Norfolk
PE30 4ET 

 How can I contact you?

​Following your assessment by our Access and Assessment team, we give you the direct contact details for the most appropriate service for your needs.

 What conditions do you treat?

​We provide a treatment service for those people who have been assessed as being in an acute psychiatric crisis.

 What support do you offer carers including friends and family?

​With your agreement, we encourage the involvement of your relatives, friends, or partner in your care. We can provide information about other support networks available in the community. We also offer carer assessments.

 Service manager name?

​Vanessa Wragg (Deputy)

 I need help urgently! Who do I call?

People already being treated by our service should call 01553 736333 or 01553 736380.