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Help in a crisis
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Mental Wellbeing Support Team (HMP Norwich)

 What help do you offer?

​We offer Wellbeing (IAPT) and Mental Health services, provided by one multi-disciplinary team at HMP Norwich.

The team consists of Registered Mental Health Nurses, Learning Disability Nurses, a Psychiatrist and a Psychologist, who are all experienced in providing secondary mental health care to prisoners, along with Psychological Wellbeing Practitioners and a CBT Therapists who are experts in providing a Wellbeing (IAPT) service.

All mental health services are provided in an integrated way, and the team have the capacity to provide a range of interventions relevant to the needs of prisoners, including stepping care up and down as required.

The fundamental aim of this model is to work alongside custody staff to create a safe prison environment for all prisoners with mental health and related problems, and through collaboration to constantly strive to prevent suicides and self-harm and promote recovery from mental ill health.

What conditions do you treat?

• Major mental illness

• Mild and severe depression

• Somatic complaints

• Chronic tiredness

• Substance misuse related problems

• Personality disorder

• Delusions

• Anxiety

• Sleep disorder

• Intrusive thoughts

• Self-harm

• Suicide attempts

What age range does this service treat?

18 years and over

What geographical area does this service cover?

Population of HMP Norwich


 What support do you offer carers, family and friends?

​​Where possible we encourage service users to maintain relationships with family and friends. Where an individual has taken on a carer role, or where there are struggles to balance the caring duties with day to day life, we will refer that person for a carer’s assessment. 


 Referral to the service

​A single point of access operates so prisoners, officers and other healthcare providers can refer all mental health concerns to one team. The team review all referrals, determine the need and instigate the most appropriate course of action.


 Contacting the service

Name of Matron: Chris Strivens

Service administrative address: Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): TBC

Telephone number (urgent): 

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but requ​ire urgent support, contact your GP or call: 

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.


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