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Help in a crisis
Service Page
Men's Secure Service (Catton Ward)

 What help do you offer?

​Catton Ward is a medium-secure ward providing admission/assessment and rehabilitation. We admit male individuals who are suffering from a mental illness who require a period of assessment. We admit from a number of sources including prisons and other Medium Secure Units.

Following on from a period of assessment, if deemed appropriate and necessary, we provide a clear treatment pathway and rehabilitation.

What conditions do you treat?

Schizophrenia, bi-polar disorder, depression and anxiety along with challenging behavior

What age range does this service treat?

18 years and over

What geographical area does this service cover?

Norfolk, Suffolk and Cambridgeshire


 What support do you offer carers, family and friends?

​We encourage engagement with our carers and are in regular contact to update on progress and share information. We also hold regular open days for families.

We offer an information pack for family and carers if required. If you request it, it is possible for your family and friends to attend Care Programme Approach meetings.


 Referral to the service

How can people get referred to this service? 

You can be referred to us from a variety of sources including high secure hospitals, other medium or low secure units, prison settings, courts and the community.

What to expect when referred

When referred to us, we assess you for admission suitability. If you meet our admission criteria you are admitted and undergo a period of assessment from our multidisciplinary team.

The purpose of this assessment is to establish a diagnosis and to determine your best course of treatment. Following this, treatment and rehabilitation begin with the aim of securing your successful discharge from our service.


 Contacting the service

Name of Matron: Chris Strivens

Telephone number (general): 01603 707500

Telephone number (urgent): People already being treated by our service should call 01603 421239

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis​.


 Contacting the ward

Ward name: Catton Ward

Ward address: Northside House, Northside, Thorpe St Andrew, Norwich, NR7 0HT

Ward telephone number: 01603 707573

Visitor information: Prior to the first visit, the service user will discuss with the ward team who they would like to be included on their visitor list. These identified people are then contacted by the ward to discuss if they wish to visit and to verify their identities.

Visitors on the list need to be authorised by the service user’s Responsible Clinician​​ and a visitor pack sent. This will include a list of items which cannot be brought onto the secure side of the unit.

Visits would usually take place in the evening or at weekends. Exceptions are made for family who have to travel long distances, or who are attending a professional meeting - this is judged on a patient by patient basis.

There is ample parking for visitors.

On arrival, visitors need to present photo ID at reception.

Visits take place off ward (in Family Room or Meeting Room), with a staff member present. There is no limit to number of visitors. Visits usually last one hour.


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