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Help in a crisis
Service Page
Kingfisher Mother and Baby Unit

 What help do you offer?

Pictured: Members of staff in the MBU team.

Kingfisher is an 8-bed inpatient unit which allows mothers to be admitted with their babies for assessment and treatment of mental health problems associated with pregnancy and childbirth.

What conditions do you treat?

• Moderate to severe mental health conditions.  

• Antenatal and postnatal disorders such as depression, anxiety, bipolar and OCD.  

• Severe and enduring mental illness in the perinatal period.  

• Postpartum/puerperal psychosis.

What age range does this service treat?

Admission from 32 weeks pregnant up to when baby is 1 year of age.

What geographical area does this service cover?

East Anglia – Norfolk, Suffolk, Cambridgeshire and Peterborough 

 What support do you offer carers, family and friends?

​We have Clinical Support Workers and Peer Support Workers who will work closely with carers, family and friends. We also offer group work to fathers and partners. 

Our Occupational Therapy Team also offer support to carers, family and friends. 

We work closely with Get Me Out of These Four Walls, a local charity who encourage parents with young children to meet for support.​

 Referral to the service

What are the referral criteria? 

Mothers maybe referred to the service at any point from 32 weeks pregnant until your baby is 1 year of age. 

The service is for mothers suffering from severe mental health problems which require an inpatient setting. Baby would also be admitted and both parents must agree to this admission.

How can people get referred to this service? 

You cannot self-refer. Referral must come from a health professional such as midwife, health visitor, GP, other mental health team.

What to expect when referred​​​

Emergency/out of hours referrals will be discussed with nurse in charge. All other referrals will be looked at by multidisciplinary team Monday-Friday and the outcome communicated to you and your referrer.

 Contacting the service

Name of Matron: Jennifer Ormsby

Service administrative address: Kingfisher Mother and Baby Unit, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk NR6 5BE

Office hours (days and times): Mon-Wed, 9am-5pm

Telephone number (general): 01603 786745

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact your service on 01603 786745.

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis​.

 Information about the ward

Ward details
Unit/ward and hospital nameKingfisher Mother and Baby Unit, Hellesdon Hospital
Ward typeMBU mental health ward for mothers to be treated with their babies
Ward address

Kingfisher Mother and Baby Unit

Hellesdon Hospital

Drayton High Road




Ward telephone number01603 786745
Service user information 

Arriving at the ward:

What to expect, what to bring, where you can be dropped off / park

Please see our MBU Welcome Leaflet for service users, relatives and carers. This includes information on what to expect/what to bring and more. 

On the ward:

Schedules, meals

We have two cooks who prepare freshly cooked meals in a fully functioning kitchen. They are able to provide meals for service users who have specific dietary requirements/allergies etc. 
Visitor information 
Visiting hours and information

10am–8.30 pm for partners or nearest relative. 

3pm–7pm for other family members and friends.


Maximum of 2 visitors for no more than 2 hours duration

Visitor parking information Free visitor car parking next to Mother and Baby Unit