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Help in a crisis
Service Page
Dementia and Complexity in Later Life Service West Norfolk

 What help do you offer?

​We offer support if you are an adult experiencing memory problems or with severe mental health problems and complex physical frailties in need of assessment and support in the community.

 How do I get help from your service?

​Please visit your GP who can arrange for appropriate investigations, such as blood tests and ECG tests if appropriate, and then refer you if necessary through our Access and Assessment team on 0300 7900371.

 What hours is your service available?

Monday08:30​​16:30
Tuesday​08:30​​16:30
Wednesday​​08:30​16:30
Thursday​08:30​16:30
Friday​08:30

16:30

Our dementia intensive support team are available 8am until 8pm, seven days a week.​

 What can I expect from you?

​We offer assessments for both memory and functional mental health problems in our assessment clinics.  These are carried out by experienced Mental Health Nurses who then liaise with the Medical team regarding diagnosis and treatment plans where appropriate. In some cases where further input is not required, the team can offer advice and signposting to other relevant agencies.
In some cases, where required, assessments can be carried out at home. 

The community teams discuss your case with a consultant and other relevant team members and then provide appropriate support, advice, guidance and signposting to other available services in your local area.

 What is the main address of your service?

​Chatterton House
Goodwins Road
King's Lynn
PE30 5PD

 How can I contact you?

​Once you are referred to us by your GP and assessed our contact details are 01553 609933 (option 2). Your clinician gives you a dedicated night time number to use after 5pm.

In office hours, please contact your care coordinator, lead professional or ask for a duty worker. Out of office hours, you can contact your out of hours GP service.  

 What conditions do you treat?

​Dementia
Alzheimer's disease
Vascular dementia
Lewy body dementia
Fronto-temporal dementia
Memory loss
Forgetfulness
Wandering
Behavioural problems
Behavioural and psychological symptoms of dementia (BPSD)
Depression
Low mood
Sadness
Crying
Anxiety
Suicidal ideas and intent
Delusions
Hallucinations
Seeing, hearing and feeling things that are not there
Unreasonable beliefs
Psychosis
Obsessional thoughts
Personality changes
Aggression
Agitation

 What support do you offer carers including friends and family?

​We offer assessment, support, advice, education, psychological therapy, signposting and guidance, on an individual or group basis, as appropriate. If you are ill, we offer support in your own home.

 Clinical Team Lead

​Dee Hart

 I need help urgently! Who do I call?

​In office hours call 01553 609933, option 2. Out of office hours, you can contact your out of hours GP service.