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Help in a crisis
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Dementia and Intensive Support Team (DIST) Great Yarmouth & Waveney

 What help do you offer?

We are a team of health professionals experienced in assessments and interventions if you are an adult with age-related needs - but not exclusively for people over 65. We can help if you are suffering from acute, severe and enduring mental health problems including anxiety, depression, psychosis, confusion, dementia and related behavioural problems.

We specifically respond to emergency referrals  in four hours and urgent referrals in 72 hours if you exhibit the above problems.

Our specific function is to provide assessment, intensive support and treatment at home to prevent unnecessary hospital admission.

We work alongside other health, social care and voluntary sector teams to help promote independence and re-enablement, to provide practical support, advice and signposting to patients and their carers, and to promote wellbeing and guidance on accessing local services for local people​

 How do I get help from your service?

If you are not currently under the care of Mental Health Services, any professional involved with your healthcare can make a referral on your behalf including your GP, practice nurse, or social worker.

If you are already under the care of mental health services, please contact your mental health team or nurse who can make a direct referral.​

 What hours is your service available?

Monday08:00 21:00
Tuesday 08:00 21:00
Wednesday 08:0021:00
Thursday 08:0021:00
Friday 08:00 21:00
Saturday 08:00 21:00
Sunday 08:00 21:00

 What can I expect from you?

Once your referral is forwarded to the Dementia and Complexity in Later Life (DCLL) Dementia and Intensive Support Team, they will organise a time and date to meet with you. At this session an assessment is undertaken. From this assessment a plan of action will be agreed with you.

This may be advice and signposting or you may be taken on by us at the DIST for specific intensive support interventions to help with your mental health issue.

Interventions could include:

  • Assessment and diagnosis of mental health problems
  • Risk assessment and risk management
  • Monitoring of mental health difficulties and agreed treatment plans
  • Therapeutic interventions including; provision of personal care in support of care packages and care homes

Interventions and support from us are time limited to around six weeks of intensive support. We may then discharge you from care or make onward referrals to either social services or community mental health teams.​

 What is the main address of your service?

Carlton Court Hospital
St Peters Road
Carlton Colville
Lowestoft
Suffolk
NR33 8AG​

 How can I contact you?

Call us on 01502 527941, or fax 01502 527992. These are not referral lines. Home Helpline number is available from 10am to 8pm on 07768 364908.​

 What conditions do you treat?

Anxiety, depression, psychosis, confusion, dementia and behavioural problems. ​

 What support do you offer carers including friends and family?

We offer advice, individual support and information for carers. ​

 Clinical Team Lead

Tracey Grimmer​

 I need help urgently! Who do I call?

In the Waveney area please call 01502 527941. In the Great Yarmouth area call 01493 337858