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Help in a crisis
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Dementia and Intensive Support Team (DIST) East Suffolk

 What help do you offer?

​We offer intensive support if you have an established dementia diagnosis or a suspected dementia diagnosis and you are imminently at risk of an inappropriate acute hospital admission because of carer breakdown. 

We also offer support if you are at risk of a lack of appropriate support usually at a time of a sudden change in presentation, as often occurs with acute illness. If you are admitted to hospital, we offer intensive support and reablement to help you towards your timely hospital discharge.

 How do I get help from your service?

​For community referrals we recommend your GP is involved in the first instance, as they can refer you to us if appropriate having eliminated the need for hospital admission.

If you want advice or signposting, you can telephone us direct.

Ambulance crews can refer directly to us. The acute hospital also refers directly to us to provide support when you are discharged.

 What hours is your service available?

Monday09:00​​17:00
Tuesday​09:00​​17:00
Wednesday​​09:00​17:00
Thursday​​09:00​17:00
Friday​​09:00

​17:00

 

 What can I expect from you?

​We aim to respond to all referrals within 24 hours. Our response could be in the form of a phone call or a face-to-face visit as appropriate.

Visits are arranged for mutually convenient times. Where appropriate we refer you on to and work closely with other services and organisations to ensure your needs are met, for example GPs, social workers and so on.

 What is the main address of your service?

​Woodlands Unit
The Ipswich Hospital Site
Heath Road
IP4 5PD 

 How can I contact you?

​Call us on 07852 769172. This number is staffed between 9am and 5pm each day.
An answerphone is available outside of these hours and we will call you back the next day.

 What conditions do you treat?

Dementia – all types

Suspected dementia

Delirium on top of dementia.

 What support do you offer carers including friends and family?

We offer advice and information on dementia and delirium to carers, and we signpost to other organisations that can help you care for someone with a dementia. ​

 Clinical Team Lead

Sandra Bailey​

 I need help urgently! Who do I call?

People already being treated by our service should call their GP's out of hours number.​