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Help in a crisis
Service Page
Crisis Resolution and Home Treatment Team (CRHT) West Norfolk

 What help do you offer?

We provide intensive support for you during mental health crisis.

We provide prompt and effective home treatment, including medication, and brief psychological inteventions in order to prevent hospital admissions and give support to your carers. We also act as a gatekeeper to other mental health services such as acute inpatient care, referring you to other services if longer term follow up is indicated. ​​​

 How do I get help from your service?

We accept referrals from the Access and Assessment team, Adult Recovery Teams, acute psychiatric wards and the psychiatric liaison team. You cannot be referred to us directly by your GP or by self-referral.

If you are assessed as needing our service, you are referred to us and contacted by a member of our team to arrange your initial assessment, usually for the same or the next day.​​​

 What hours is your service available?

24 hours a day, 7 days a week. ​​

 What can I expect from you?

Our staff come from various disciplines in order to provide as holistic an assessment and experience as possible. Although you are unlikely to see the same person on every visit, each member of the team will be familiar with your situation and work with you towards your recovery. You can expect to see a psychiatrist in the early stages and receive appropriate treatment, support and guidance.

We do not expect to resolve your difficulties entirely, but to refer you on to another team or service appropriate to your needs if required. We are used to managing situations that feel risky and encourage a collaborative, honest relationship in order for you to experience the positive benefits of sharing difficult thoughts or feelings. We see you as required, and can visit more often than daily if you need it.

We need your cooperation and consent in order to work productively with you; at times where consent cannot be reached we discuss and consider alternatives with you.

We ensure your involvement with us is treated in confidence.​

 What is the main address of your service?

Fermoy Unit
Queen Elizabeth Hospital
Gayton Road
King's Lynn
PE30 4ET​

 How can I contact you?

Call 01553 609933. If you need a referral please call 0300 7900 371.

 What conditions do you treat?

We treat a wide range of conditions and disorders that result in mental health crisis. ​

 What support do you offer carers including friends and family?

We offer time and support for carers. We can also refer on for carers assessments where necessary. We encourage you to involve your families in your care, and where appropriate and agreed, we share information and offer guidance to your carers. ​

 Clinical Team Lead

Catherine Knight

 I need help urgently! Who do I call?

We give a direct contact number to people already being treated by our service and their carers.​