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Help in a crisis
Service Page
Criminal Justice Liaison and Diversion Team

 What help do you offer?

Liaison and Diversion (L&D) services operate by referring people who are actively involved with the criminal justice system prior to any sentence, and who are identified as having an identified vulnerability, to an appropriate treatment or support service that can assist the person.

The Liaison and Diversion Service for Norfolk and Suffolk is provided by Norfolk and Suffolk NHS Foundation Trust and Julian Support, working with key partner Project Nova (Walking With the Wounded).

The team working across Norfolk and Suffolk provide support for vulnerable people of all ages including children and young people attending Police Investigation Centres (PIC's), Courts and other locations used by criminal justice agencies.

Vulnerabilities that the service works with include learning disabilities/difficulties, mental health, gender, age, alcohol/substance misuse, accommodation, financial, military veterans and migrants, and may also include other problems that may have an impact on offending behavior.  ​

 How do I get help from your service?

We accept referrals from criminal justice agency staff, health and social care professionals and third sector organisations.  To be referred to us, you must be involved with the criminal justice system (up to the point of sentencing) as an offender or alleged offender, and have a vulnerability as described above.

 What hours is your service available?

The service aims to provide an access route to assistance seven days per week, using proactive staff attendance and agreed referral pathways.  More detailed information on the hours of cover in all service locations is available by contacting our team – see below.  The service operates 365 days per year.  It is not an emergency service and is not resourced to provide overnight cover.

 What can I expect from you?

Your contact with us varies according to need.  You may see our practitioner only once, or you may be referred to Julian Support for some ongoing support with any one of a range of issues.  Project Nova provide a bespoke service for ex-military veterans, and work with many agencies to help former servicemen and women.  The L&D service tries to use any agency that can assist with problems, including NHS and voluntary sector. You may also have contact with the service if you appear in court.

 What is the main address of your service?


Octagon Centre
Hellesdon Hospital
Drayton High Road

Tel: 01603 786756



Cedar House
St Clement's Hospital
Foxhall Road

Tel: 01473 322252

 How can I contact you?

Our practitioners work proactively in police custody and courts to identify anyone who may have a vulnerability and who may benefit for contact with L&D.  The team can be contacted through our administrative team.

 What conditions do you treat?

L&D do not provide any treatment.  The service is commissioned to screen for a variety of vulnerabilities and provide an assessment if appropriate, or refer on to another service.  The vulnerabilities that are priorities for the service are mentioned above, although these do not exclude any health or social issue that may be a trigger for offending behaviour.

 What support do you offer carers including friends and family?

Where appropriate, we take into account any information provided by family or carers during our screening and assessment process and we can also advise on some aspects of the criminal justice system.

 Clinical Team Lead

Ian Trenholm

 I need help urgently! Who do I call?

L&D operate in police custody seven days per week.  Our administrators can be contacted Monday-Friday 9am-5pm (contact details listed above in previous section)