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Help in a crisis
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Community Memory Assessment Service (East Suffolk)

 What help do you offer?

Memory Assessment, treatment and support, as appropriate.​

What conditions do you treat?

Dementia, eg Alzheimer's and vascular dementia.

What age range does this service treat?


What geographical area does this service cover?

East Suffolk

 What support do you offer carers, family and friends?

Attendance at all appointments and individual support,​ as appropriate. Ongoing referral to local Sue Ryder 'Dementia Together' and 'Suffolk Family Carers' for carer's assessment and additional support.​

 Referral to the service

What are the referral criteria? 

The person must have at least a six-month history of concerns around memory / cognition.

Referral not suitable if:

  • The person has had a recent head injury which caused some brain damage
  • The person has a delirium, as the issues may resolve
  • The person is experiencing severe mental health issues also - referral to mental health services is more appropriate
  • The person is drinking alcohol excessively - we cannot provide an accurate diagnosis as alcohol can cause damage to the brain which can be reversible if the person reduces and stops their alcohol consumption


How can people get referred to this service? 


What to expect when referred

  • Blood tests prior to your referral to treat any reversible causes of your memory concerns
  • A telephone call from a practitioner to discuss your referral within 48 hours
  • An appointment will be booked for you at this time within six weeks. The appointment will be for 90 minutes and include a memory test
  • Appointments are at varying locations across the East of the county - mainly at GP surgeries (Framlingham, Woodbridge, Ipswich, Felixstowe, Shotley, Hadleigh, Stowmarket, Otley)
  • After this, probably a CT / MRI headscan at the local Nuffield Hospital in Ipswich
  • A further appointment to discuss the outcome of your assessments / tests (up to 12 weeks from the referral date), which will be to tell you whether or not we think you may have a type of dementia
  • You may be offered medication
  • You may be offered participation in a group
  • You will be offered a one-off appointment with a support worker at your home to look at any other needs you may have
  • You will be discharged back to the care of your own doctor after we have advised you on where to access support now and in the future, where applicable.


 Contacting the service

Clinical Lead: Miss Sarah Sherred

Service administrative address: Mariner House, Handford Road, Ipswich. IP1 2GA

Office hours (days and times): Monday- Friday 9am-5pm

Telephone number (general): 01473 296194/5

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:
Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis. ​ 

 Clinics offered by the service

Clinic details
Name of clinics

Framlingham Surgery - Framlingham

Framfield House Surgery - Woodbridge

Otley Surgery - Otley

Grove Medical Centre - Felixstowe

Shotley Surgery - Shotley

Two Rivers Medical Practice - Ipswich

Mariner House - Ipswich

Hadleigh Surgery - Hadleigh

Stowhealth Medical Centre - Stowmarket

Who clinic is forPatients and their families / loved ones / friends
Address where clinic heldAs above
Parking (eg availability, cost)

Parking free at all venues except Mariner House which is blue badge holder parking only.

Car park (pay and display), Portman Road.

Accessibility informationAll clinics are accessible for those with a disability. Some require the use of a lift, others are on the ground floor. This will be discussed with patients when we make the appointment. We also provide maps with the appointment letters to help patients find the clinics.