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Help in a crisis
Service Page
Avocet Ward, Woodlands, East Suffolk

 What help do you offer?

​Avocet Ward provides inpatient assessment, care and treatment if required for adults with a variety of mental health problems.

 How do I get help from your service?

​You can be admitted to the ward in several ways. Your GP can contact the Access and Assessment Team to evaluate whether you can be supported in the community or need to come into hospital. Alternatively, you may have a care co-ordinator or community consultant who feels you need to come into hospital.

 What hours is your service available?

​Avocet Ward is open 24 hours a day, seven days a week.

 What can I expect from you?

​Avocet Ward is one of two acute care inpatient wards based in the Woodlands Unit on the Ipswich Hospital site. When you are admitted to the ward, we show you around the ward, introduce the staff and other patients and have you seen by a doctor.

The ward's medical staff review you the next working day and agree your care and treatment with you. The ward staff offer regular time to discuss your situation and identify things that may help you while in hospital and after your return home.

We offer occupational therapy support and assessment through one-to-one and group activity.

We can also offer information and support with accommodation and financial matters. To assist your recovery we can also offer support to identify activities - educational, social or work-based - which you can continue after discharge from hospital.

 What is the main address of your service?

​Avocet Ward
Ipswich Hospital Site

 How can I contact you?

​Call Woodlands reception on 01473 891700.

Call Avocet Ward's main office on 01473 891740.

Please speak to your GP, Care Co-ordinator, the Access and Assessment Team or Home Treatment Team to discuss being referred to our service.

 What conditions do you treat?

Personality disorders
Adjustment disorders

 What support do you offer carers including friends and family?

​With your agreement we are happy to involve identified carers, relatives or friends to support you in hospital. We work closely with Suffolk Family Carers who can provide telephone advice, individual appointments and drop-in sessions at Woodlands.

Carers are welcome to attend and participate in reviewing and planning your care with you at your weekly review with the nursing and medical staff. We also offer an opportunity to speak with an allocated member of ward staff every evening.

 Clinical Team Lead

​Matthew Jackson

 I need help urgently! Who do I call?

​People who are treated by our service should call the Access & Assessment Team on 0300 123 1334 when in need of urgent help.