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Help in a crisis
Service Page
Access and Assessment Service Suffolk

 What help do you offer?

Our Access and Assessment Service is designed to make it easier for people to get the right mental health service as quickly as possible. GPs and other referrers can call one number and we triage the referral and direct them to the right place. 

We accept referrals when: 

  • A referrer or the family have concerns around the emotional and mental health of an adult

  • An individual is displaying signs of suicidal intent or if there seems to be risk of harm to others 

  • A GP wishes to confirm a diagnosis or implement specialist treatment 

  • Particular medication is required​​

Under 25s

If you are a person under 25, or acting on behalf of a person under 25, you can contact the Emotional Wellbeing Hub who will be able to assist you. Please visit their website for more information and details of how to refer - click here​. ​

 How do I get help from your service?

We have a permanent team of specialist assessors representing a range of services, with training in enhanced assessment skills.  

We provide services for referred individuals registered with the two Suffolk Clinical Commissioning Groups, plus the two Thetford GP Practices. ​

We operate predominantly within community settings and sometimes in your home environment, as the referred individual.  ​

 What hours is your service available?



 What can I expect from you?

We provide one single telephone and fax number to use for all professional referrals for people aged 25 and up. We can't take referrals from individuals but can guide and support you to access the services you need to help maintain or improve your mental health. 

We identify the urgency of your referral and the nature of the risk. Our decision is guided by qualified professionals and includes both your health and social needs. Our triage team will signpost appropriately or arrange a face to face assessment. We provide your referrer with feedback on the outcome of your referral. 

When we receive your referral, we review the details provided and if we have sufficient information we progress to the triage stage. If not, we contact the referrer for further details.

As this can cause delay, we encourage referrers to include as much information as possible at the outset.​

We triage, assess and signpost referrals within agreed time limits of 28 days of the referral.

If you are in crisis, you can contact us and we will liaise with the Crisis Response Teams. For crises,​ our agreed time limit is within 4 hours of referral.

 What is the main address of your service?

Mariner House
Handford Road
IP1 2GA​

 How can I contact you?

Call 0300 123 1334 or by email at (email for professionals only)

 What conditions do you treat?

We provide advice and assessment on all mental health conditions for ages 25 and up. 

We do not provide long-term treatment but make referrals to other mental health teams following your assessment, if needed.

 What support do you offer carers including friends and family?

We can offer advice and information to family carers on general matters and, with your consent,​ can provide specific advice and support on your individual case.

 Clinical Team Lead

Bonnie Lewis

 I need help urgently! Who do I call?

Call 0300 123 1334​