Our Access and Assessment Service is designed to make it easier for you to get the right mental health and social care service as quickly as possible. GPs and other referrers can call one number and we triage the referral and direct them to the right place.
We accept referrals when:
We have a permanent team of specialist assessors representing a range of services, with training in enhanced assessment skills. We provide services for referred individuals registered with the two Suffolk Clinical Commissioning Groups, plus the two Thetford GP Practices. We operate predominantly within community settings and sometimes in your home environment, as the referred individual.
We provide one single telephone and fax number to use for all professional referrals. We can't take referrals from individuals but can guide and support you to access the services you need to help maintain or improve your mental health. We identify the urgency of your referral and the nature of the risk. Our decision is guided by qualified professionals and includes both your health and social needs. Our triage team will signpost appropriately or arrange a face to face assessment. We provide your referrer with feedback on the outcome of your referral. When we receive your referral, we review the details provided and if we have sufficient information we progress to the triage stage. If not, we contact the referrer for further details.As this can cause delay, we encourage referrers to include as much information as possible at the outset.We triage, assess and signpost referrals within agreed time limits:
Mariner House, Handford RoadIpswichIP1 2GA
Call 0300 123 1334 or fax 0300 123 1335
We provide advice and assessment on all mental health conditions across all ages. We do not provide long term treatment but make referrals to other mental health teams following your assessment if needed.
We can offer advice and information to family carers on general matters and with your consent can provide specific advice and support on your individual case.
Jackie Osborne / Bonnie Lewis
Call 0300 123 1334