Skip Ribbon Commands
Skip to main content
We use cookies to ensure you get the best experience on our website. For more information, read our Privacy Policy.
Help in a crisis
Emergency information

Emergency information

Please note that in the event of a major incident, we use this website as part of a coordinated multichannel communications strategy to keep you informed on progress and provide guidance on how to access help.


Severe Weather and Disruption to Community Services

Overall our services are running well but like many local health providers, the current severe weather is causing some interruption to our services. Wherever possible we are trying to minimise the disruption to our service users by offering alternative means of accessing support. For example, if you were due to have a face-to-face meeting we may have to talk to you by telephone.

If your appointment has to be cancelled we will endeavour to give you prior notice. However,  if you are not sure whether your appointment will go ahead, or if you cannot make the appointment, please get in touch with your Trust point of contact.  We apologise for any inconvenience caused.


Rising Seasonal Flu Levels

Public Health England (PHE) reports that Seasonal flu levels have continued to increase in January across the UK, with flu hospitalisations up 50%. 

Seasonal flu usually circulates for several weeks each year. The intensity of circulation depends upon the underlying population immunity, the circulating viruses and external factors such as the weather. It is an unpredictable virus and it is not possible to anticipate how flu levels will progress.

PHE have relaunched ​the ‘Catch it Bin it Kill it’ campaign to inform the public about the steps we can all take to protect ourselves and reduce spread of the virus by practising good respiratory hand hygiene.

The Cold Weather Plan for England - Protecting health and reducing harm from cold weather

This year's Cold Weather Plan for England has not been changed from 2016. The national plan includes actions for NHS providers like ourselves, which must be invoked when temperatures reach threshold levels (temperature is expected to be at or below 2C for a period of 48 hours).

We are notified of the changes in cold weather alert levels via the Cold Weather Health Watch System, operated jointly by Public Health England and the Met Office. The system operates from 01 November to 31 March.

Among the actions required of NHS providers is to raise awareness about the harmful effects of cold weather and what to do to ensure you stay safe as members of the public. You can find more information about this in the Public Health England leaflet available here: 'Keep Warm Well'