There is an emergency. I am in immediate danger or other people are in danger.
Call 999 and request an ambulance and/or police.
I am in crisis. I need support and advice urgently and I am already a Trust service user.
If you are a Trust service user you should have been given a contact number for when you are in crisis. If you cannot find this number, please contact the team you are seeing by calling them direct, or via your local Access and Assessment team in:
Suffolk - call 0300 123 1334
Central and West Norfolk - call 0300 790 0371
Great Yarmouth and Waveney - call 01493 337776
I am in crisis. I need support and advice urgently but I am not a Trust service user.
The following numbers are all available 24 hours a day, seven days a week, 365 days a year:
It isn't an emergency, but I don't know who to call about my treatment or how to get help from the Trust.
Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health related matters for staff, patients, their families and carers.
PALS is available Monday to Friday, 9am-5pm by telephone or email:
It isn't an emergency, but I am really struggling to cope with low mood, anxiety or stress.
If you are experiencing low mood, stress or anxiety you can self-refer to our Wellbeing services by visiting
If you live in Suffolk, visit
www.readytochange.org for information on wellbeing services available in your area or, alternatively, call 0300 123 1781.
If you live in Norfolk, visit
www.wellbeingnandw.co.uk for information on wellbeing services available in your area or, alternatively, call 0300 123 1503.
If you have more complex problems, you should visit your GP and discuss how you are feeling with them. They can refer you into our services if appropriate.
It isn't an emergency, but I am very worried about my relative or friend's mental health.
You should encourage them to go and see their GP or to contact our Wellbeing services (see above for details) if they are experiencing low mood, stress or anxiety.
If you are worried about someone who is very unwell, but it isn't an emergency, you should call NHS 111 for advice.
If you need emotional support, please contact Samaritans on 08457 90 90 90.