The Trust's complaints procedure follows the regulations all NHS Trusts use. These regulations are in place to ensure your concerns are taken serious, fully investigated and you receive a timely response.
When we receive a complaint we will appoint a manager or appropriate member of staff to look into the concerns you have raised. Every complaint we receive is taken seriously and thoroughly considered. We will talk to staff involved to find out what happened and may need to contact you to ask for more information.
Sometimes a complaint will involve more than one organisation. If this happens we will contact you to check you are happy for us to speak to the other organisations involved, to make sure we have all the information to provide you a full response.
When we have completed the investigation our Chief Executive will write a formal response letter to you.